Case Manager

Agency Description:

IMPACCT Brooklyn is one of Brooklyn’s premier nonprofit community development corporations providing services borough-wide. The organization works hand-in-hand with low- and moderate-income community members and stakeholders to preserve and develop affordable housing, promote commercial revitalization to strengthen local businesses, create homeownership opportunities, protect tenant rights, combat predatory lending practices and prevent home-loss. Founded as Pratt Area Community Council, Inc. nearly 60 years ago, IMPACCT Brooklyn now serves as a catalyst for neighborhood stabilization and revitalization with a focus on Central Brooklyn and has brought people together to build an equitable, diverse, engaged, and flourishing community.


IMPACCT Brooklyn is seeking a passionate Case Manager to manage a diverse client caseload consisting of vulnerable and/or at-risk adults. Our ideal candidate is able to prioritize client health and safety, is team oriented, responsible, reliable and accountable, has passion for helping others that shows through in many ways and feels a strong motivation to undertake challenging work for the benefit of our clients. We encourage all who are qualified and want to work with a dynamic and highly productive team to apply. This position reports to the Director of Social Service.


  • Manage a caseload of 17 chronically homeless HIV/AIDS individuals who may have a history of substance abuse, and/or mental illness
  • Adhere to the Social Work Code of Ethics
  • Provide person-centered best practice due diligent comprehensive intensive case management services to clients with co-occurring disorders such as mental health, substance use
  • Develop client’s self-identified bi-annual treatment service plans and objectives, complete bi-annual assessment of service needs, and annual psychosocial
  • Assist clients in advocating and obtaining benefits, entitlements and legal services;
  • Provide crisis intervention services and if necessary, refer clients for psychiatric assessment
  • Provide collaborative care coordination with service providers for clients, including primary and ongoing medical, mental health, substance abuse and supportive services
  • Assist clients in obtaining and if possible achieving independent living;
  • Provide weekly face to face case management services and monthly home inspections.
  • Responsible to maintain community partnerships with all medical providers, treatment centers, detox and rehabilitation programs
  • Present psychosocial needs, strengths and limitations of all assigned clients during interdisciplinary care planning meetings and case conferences
  • Ensure the integrity and confidentiality of all client information;
  • Participate in 6 job development trainings per year
  • Documentation of all contact and services in compliance with contract and agency standards and provide all weekly contact progress notes to Director by COB Friday
  • Provide accurate and up-to-date client documentation in the HMIS Database System
  • Facilitate group sessions
  • Perform other duties as required

Preferred Skills

  • Knowledge of ethical standards, principles, and practices of social work, counseling, and human behavior.
  • Knowledge of Person-Centered and strengths-based methodology.
  • Knowledge of motivational interviewing and other informational gathering techniques.
  • Knowledge of the theories of group interaction and therapeutic intervention.
  • Knowledge of geriatric population
  • Knowledge of mental illness and common psychiatric diagnosis
  • Knowledge of substance abuse issues/concerns


  • Ability to engage and encourage those suffering from HIV/AIDS, serious mental illness and substance abuse.
  • Ability to write meaningful, concise, and accurate progress notes and correspondence.
  • Communication Skills: Case managers need to talk with clients and understand their needs. You will also need to speak with others on your client’s behalf, and act as an advocate for them. Good listening skills, and speaking in an understandable way and being a good communicator is crucial.
  • Compassion: Case managers will be working with people who are sometimes in dire situations or going through difficult transitions. Being compassionate to their situation and working with them in a positive way will help them make good forward strides.
  • Time-Management and Organizational Skills: Case managers have multiple clients with various needs and are in various stages of need. There is a lot of paperwork that will need to be filled out and you will be working with government officials, as well as other workers. You will need to be organized and efficient with your time.
  • Problem-Solving Skills: Clients are looking for someone to help them find solutions to their problems. You will need to think critically and clearly about their situations to find solutions.


  • Bachelor’s Degree preferred, will consider Associates Degree with 3 years’ case management experience
  • Excellent knowledge of case management principles, healthcare management and reimbursement
  • Strong written and verbal communication skills required
  • Excellent organizational and time management skills
  • Problem solving skills and ability to multi-task
  • Residential setting experience preferred
  • Experience working with individuals with HIV/AIDS and substance abuse issues a plus
  • Working knowledge of various computer programs including email, Microsoft Word and PowerPoint
  • Bi-lingual (Spanish) preferred


This job operates in a professional office environment. This role routinely uses standard office equipment such phones, photocopiers, filing cabinets and fax machines. IMPACCT Brooklyn, adheres to COVID-19 protocols.


The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job. The employee is often required to stand or walk for extended periods of time. Prolonged periods of sitting at a desk and working on a computer. The ability to cope with and tolerate moderate levels of stress is also a necessity. The employee may occasionally lift and/or move up to 25 pounds. The employee may be required to travel to other facilities.


This is a full-time non-exempt position (35 hours per week). Office hours are Monday through Friday, 9:00 a.m. to 5:00 p.m. and evenings as necessary. The schedule is currently hybrid with a minimum requirement of two days in office. The Employee may be required to travel for local and out-of-the-state meetings, trainings or conferences as needed. Travel is primarily during business day, although some out-of-area travel may be expected.

Our Comprehensive Benefits: Hybrid work schedule; competitive pay; paid time off including vacation, personal and holidays; 403(b); tuition reimbursement, Flexible Spending Account; medical insurance; Employee Assistant Program; and other fringe benefits.

Annual Salary Range: $45,000 to $51,500

To Apply:   Interested candidates should send resume and cover letter to Please include “CASE MANAGER” on the subject line.

IMPACCT Brooklyn and its affiliates are Equal Opportunity Employers and provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. IMPACCT Brooklyn makes hiring decisions based solely on qualifications, merit, and business needs at the time.


Share this career

Other Open Positions

IMPACCT BROOKLYN Celebrates 60 Years!

Explore how we’ve built community over the past 60 years. Learn ways to connect, collaborate & support this work for the next 60. Everything we do is powered by your partnership. We’re STRONGER TOGETHER – This is Your IMPACCT!

Join Our Mailing List
Sign up to receive email updates about our latest programs, news and events.